We believe in providing our customers with a smooth and satisfactory shopping experience. Therefore, we have a customer-friendly cancellation and refund policy as outlined below.
1. Order Cancellation
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Cancellation requests will be considered only if they are made immediately after placing the order.
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Once the shipping or dispatch process has been initiated, cancellation requests may not be accepted.
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To request a cancellation, please contact our Customer Service Team as soon as possible after placing your order.
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If the cancellation request is approved, the applicable refund will be processed according to our refund policy.
2. Damaged, Defective, or Incorrect Products
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If you receive a product that is damaged, defective, or different from the product ordered, please contact our Customer Service Team within 7 days of receiving the product.
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You may be required to provide photographs, videos, or other relevant information to help us verify the issue.
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All complaints will be reviewed and verified by our team before a replacement, return, or refund is approved.
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If the product received is significantly different from its description or appearance on our website, please notify our Customer Service Team within 7 days of delivery.
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After reviewing your complaint, our Customer Service Team will determine the appropriate resolution.
3. Refunds
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Refunds will be issued only after the return, cancellation, or complaint has been reviewed and approved by our team.
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Once a refund has been approved, it will be processed within 5–7 business days.
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The refunded amount will be credited to the original payment method, subject to the applicable payment gateway or banking processing time.
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The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.
4. Customer Support
For any cancellation, return, replacement, or refund-related queries, please contact our Customer Service Team. We will review your request and assist you with the appropriate resolution.